Everything You Need to Know About Shipping, Delivery, and Tracking

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What is ePacket? Everything You Need to Know About Shipping, Delivery, and Tracking

What is ePacket?

ePacket is a shipping option offered by third-party logistics providers (Third Party Logistics) in China and Hong Kong. It allows merchants to provide a fast and affordable shipping option for light packages.

In the past, China EMS was the only affordable and reasonable option to ship consumer products overseas to customers. However, it would often take over a month or longer for customers to receive their purchase. Other quicker options were too expensive, especially for small inexpensive products.

Shipping company's USPS FedEx UPs

In 2011, the United States Postal Service formally announced ePacket, a new shipping service and agreement with Hongkong Post and eBay China allowing packages from China and Hong Kong to receive USPS First Class Mail service along with delivery confirmation. Before ePacket, products were shipped to the US from China via sea. This was a long journey, and shipping took a long time.

What is ePacket shipping?

As the name (“e”Packet) implies, the shipping service was designed for ecommerce, letting consumers receive their purchases faster and more affordably from online stores and marketplaces that shipped out from China and Hong Kong.

You will often see ePacket offered as a shipping option by merchants from China on websites such as eBay, Wish, and Oberlo. However, any merchant in China and Hong Kong can offer ePacket shipping if the package meets the requirements for an ePacket delivery.

The USPS has its own requirements when it comes to a package or parcel being sent with ePacket. The maximum length of a package is 24 inches (60 cm) and the total length, height, and thickness of the package cannot be more than 36 inches (90 cm).

USPS ePacket requirements
Example of an international ePacket from Japan Post.

Additionally, to qualify for ePacket delivery, the package cannot weigh more than 4.4 pounds (2 kg), and the merchandise being shipped cannot exceed $400 in value.

The package also must be shipped from either China or Hong Kong to one of the 44 eligible ePacket countries.

What is ePacket tracking?

ePacket tracking gives customers end-to-end tracking at no additional cost, letting them easily monitor and locate their package on official websites, such as EMS, USPS, or China Post. Any undeliverable mail is returned for free as well, which means merchants will have no issues refunding customers that never receive their purchase.

Order and ePacket tracking is beneficial because customers can self-serve and find out where exactly their package is and when to expect it. In turn, this reduces support inquiries about pending deliveries and improves the customer experience.

What is ePacket delivery?

ePacket delivery began as a quick and affordable shipping solution for Chinese merchants and merchants selling from Hong Kong to ship to the United States. Over the years, it has expanded into more than 40 other ePacket countries, such as Canada and Australia.

ePacket delivery to the final destination is handled by a “local” carrier. When we say local, we mean carriers that operate within the country of the package destination—USPS, Canada Post, Royal Mail and Post Office, Japan Post, etc. Each carrier has its own delivery processes, fees, and package requirements.

Who delivers ePacket?

There are a few players involved in ePacket delivery. First, the carrier in China or Hong Kong brings the package to the border. From there, it’s sent to the destination via an international carrier.

After crossing the border of its destination, the package is picked up by a carrier in the destination country. This varies depending on the location and shipping method. They’re responsible for delivering it to the destination address your customer provided when they ordered.

Does ePacket deliver to your door?

ePacket delivery technically only covers the journey to customs, and doesn’t necessarily guarantee any sort of delivery window with the destination carrier. Many carriers offer doorstep delivery, though some addresses cannot accept this service or may be out of the carrier’s range.

Which countries have ePacket shipping available?

Which countries have ePacket shipping available?

As of April 2020, 44 countries support ePacket deliveries:

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Croatia
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Germany
  12. Gibraltar
  13. Great Britain
  14. Greece
  15. Hong Kong
  16. Hungary
  17. Ireland
  18. Israel
  19. Italy
  20. Japan
  21. Latvia
  22. Lithuania
  23. Luxembourg
  24. Malaysia
  25. Malta
  26. Mexico
  27. Netherlands
  28. New Zealand
  29. Norway
  30. Poland
  31. Portugal
  32. Russia
  33. Saudi Arabia
  34. Singapore
  35. Spain
  36. South Korea
  37. Sweden
  38. Switzerland
  39. Thailand
  40. Turkey
  41. Ukraine
  42. United Kingdom
  43. United States
  44. Vietnam

How long does ePacket take to deliver from China to the US?

On average, a package traveling to the United States can take 10–20 days to arrive from the date of shipment. Other countries may see similar or slightly longer average shipping time. Around half that time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. However, ePacket shipping seems to be a much more consistent option in terms of average shipping times compared to other economical shipping options out of China and Hong Kong.

It’s important to realize that this is pretty fast considering the amount of packages that are processed in bulk every day along the way to their destination, as well as the number of stops one package goes through.

Fortunately, all of this can easily be monitored, thanks to the ePacket tracking service included with these deliveries, giving customers peace of mind while their package is on the way.


How to track an ePacket

There are a few ways to track your ePacket delivery.

The first is to use one of the official websites, depending on where your shipment is in transit. While the package is still in China, use EMS. When your package is in the US, use USPS.

Alternatively, you can use third-party tracking services if you’re having a difficult time using the official websites:




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